Hyperdrug Pharmaceuticals Ltd, Middleton In Teesdale, Barnard Castle, County Durham, DL12 0NG top
No a prescription is a legal document which must be written according to UK regulations and signed and dated by a vet with UK registration. Photocopies or electronic copies are not valid. top
We are a specialist pharmacy and can offer great advice, this is best over the phone, give us a ring and we will make it simple for you. top
Orders over £50.00 have free standard shipping within mainland uk only and are sent via a 48hr service. If you require the goods more quickly please chose one of our paid for services.
Add an item to your basket then in the basket page click on "estimate shipping charges" for your postcode to calculate shipping charges for an order.
Orders under £50.00 and under 250g the carriage charge is £3.50 for first class post, for orders over 250g and under £50.00 the carriage charge is £5.05 for First Class/Parcelforce, Royal Mail Special delivery starts at £6.50. We recommend Royal Mail Special Delivery for orders of high importance.
Please note that the names of shipping methods are descriptive but do not form a contarct on the service that your may receive and we may change or upgrade you shipping method in exceptional circumstances.
You may choose from two delivery methods for Prescription only medicines. We recommend Royal Mail Special Delivery for lighter items or Parcelforce 24 hour for heavier items, costing £6.50 per dispensing. These are a next working day delivery requiring a signature. Also available is First Class post which is free, usually arrives next working day but may take longer. Different prescription medicines going together? it's still only one postage charge for the whole order. A carriage refund may be available if a next day delivery does not arrive the next day top
Order handling and delivery. Goods are sent by Royal Mail first class, recorded or guaranteed delivery or by a carrier depending upon weight and value. If you prefer to make alternative arrangements for delivery please discuss these with us. Express delivery applies from the date of dispatch which is dependent on stock levels. Certain products (usually marked "H" in our catalogues) need special handling and incur extra charges as do some delivery addresses in the highlands and islands. Over 95% of orders are despatched on the same day as orders are received with the majority of these delivered on the next working day but delays are inevitable at weekends and public holidays. Please check your second confirmation email for out of stock items/back ordered items, we can carry up to 15,000 stock items, it is inevitable that occasionally due to manufacturing delays etc some products may be out of stock. If you have any special delivery requirements please contact us to discuss this. We cannot send goods to PO Box addresses. All aerosols are sent 2nd class post. top
Yes goods may be sent outside of the UK, the checkout should calculate any charges for shipping for these orders, if it does not we need to get a price for your location, continue with the order and we will contact you by email, with a quote for shipping, and you can then decide whether to proceed with the order. top
Yes all data is protected against unauthorised access by the most sophisticated systems available. Our has a secure key, you can verify this by clicking on the godaddy logo We are also registered with the Data Protection Agency and Royal Pharmaceutical Society and follow all relevant directives and codes of practice. top
No, we will not pass on your details to anyone else, unlike some of our competitors, any information you provide is used to process orders, despatch goods and obtain payment. In the case of medicines it enables our pharmacists to monitor any treatments purchased or dispensed for possible interactions , side effects or unusual doses. We do not sell or share customer data with other companies. top
We want you to be completely satisfied with any purchase. If not any item with the exception of medicines and products specially obtained or manufactured can be returned to us within 14 days of receipt for exchange or refund if unsoiled and unused and sent adequately packed and carriage paid. Please give us a ring for a returns number.
Our pharmacist made a decision that these are best sold with advice, please give us a ring or email if you wish to add these to an order placed online.
1 point = £00.01 pence top
Recycle your old electricals with us!
Under the Waste Battery Regulations, Hyperdrug offer a take back scheme for all portable waste batteries.