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How do I buy Prescription medicines from you? Can I send a faxed prescription or a photocopy? Why can I not buy prescription medicines online? How long will my order take to arrive, and how is it sent? Do you send goods outside of the UK, and what are the shipping charges? Why are homoeopathic products not shown on your site? I like one of your products/articles can I like to link to it from my own website? I am looking for a product that you do not have listed? What is a point in your points system?
How do I buy Prescription medicines from you?
Hyperdrug Pharmaceuticals Ltd, Middleton In Teesdale, Barnard Castle, County Durham, DL12 0NG top
Can I send a faxed prescription or a photocopy? No a prescription is a legal document which must be written according to UK regulations and signed and dated by a vet with UK registration. Photocopies or electronic copies are not valid. top
Why can I not buy prescription medicines online? We are a specialist pharmacy and can offer great advice, this is best over the phone, give us a ring and we will make it simple for you. top Add an item to your basket then in the basket page click on "estimate shipping charges" for your postcode. For orders within mainland UK we do not charge any postage on cat and dog and horse wormers and pigeon vaccines, an order including any other item or items up to the weight of 30kg, then delivery is just £4.95 per 30kg Parcel, or £2.00 for very light orders. Except the Parcelforce designated highlands and islands zones, Channel Islands and International orders where carriage surcharges are incurred. Royal Mail Special Delivery is available at a surcharge. Alternatively add an item to your basket then in the basket page click on "estimate shipping charges" for your postcode. You may choose from two delivery methods for Prescription only medicines. We recommend Royal Mail Special Delivery, costing £6.00 per dispensing. This is a next working day delivery requiring a signature. Also available is First Class post which is free, usually arrives next working day but may take longer. Different prescription medicines going together? it's still only one postage charge for the whole order top
How long will my order take to arrive, and how is it sent? Order handling and delivery All prescription medicines are despatched on your behalf by guaranteed or recorded delivery. Other goods are sent by Royal Mail first class, recorded or guaranteed delivery or by a carrier depending upon weight and value. If you prefer to make alternative arrangements for delivery please discuss these with us. Certain products (usually marked "H" in our catalogues) need special handling and incur extra charges as do some delivery addresses in the highlands and islands. No postal charges are made for dog, cat, horse and pigeon wormers sent to UK addresses. Over 95% of orders are despatched on the same day as orders are received with the majority of these delivered on the next working day but delays are inevitable at weekends and public holidays. Please check your second confirmation email for out of stock items/back ordered items, we can carry up to 15,000 stock items, it is inevitable that occasionally due to manufacturing delays etc some products may be out of stock. If you have any special delivery requirements please contact us to discuss this. top
Do you send goods outside of the UK, and what are the shipping charges? Yes goods may be sent outside of the UK, the checkout should calculate any charges for shipping for these orders, if it does not we need to get a price for your location, continue with the order and we will contact you by email, prior to charging your card with a quote for shipping you can then decide whether to proceed with the order. top
Yes all data is protected against unauthorised access by the most sophisticated systems available. Our has a secure key, you can verify this by clicking on the godaddy logo We are also registered with the Data Protection Agency and Royal Pharmaceutical Society and follow all relevant directives and codes of practice. top
Will you pass on my address or email to anyone else? No, we will not pass on your details to anyone else, unlike some of our competitors, any information you provide is used to process orders, despatch goods and obtain payment. In the case of medicines it enables our pharmacists to monitor any treatments purchased or dispensed for possible interactions , side effects or unusual doses. We do not sell or share customer data with other companies. top
We want you to be completely satisfied with any purchase. If not any item with the exception of medicines and products specially obtained or manufactured can be returned to us within 14 days of receipt for exchange or refund if unsoiled and unused and sent adequately packed and carriage paid. Please give us a ring for a returns number.
Why are homoeopathic products not shown on your site? Our pharmacist made a decision that these are best sold with advice, please give us a ring or email if you wish to add these to an order placed online.
I like one of your products/articles can I like to link to it from my own website? Yes, just email us at sales@hyperdrug.co.uk with the address of your site, we will view the site and normally give approval within 24hrs. top
I am looking for a product that you do not have listed? Email us at sales@hyperdrug.co.uk or give us a ring the number is at the top of the page, we will be glad to help if we can. top
What is a point in your Hyperdrug Points System ? 1 point = £00.01 pence top
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